Veeco offers a broad range of Service offerings:
Comprehensive service that improves tool productivity (eg. Supplier Dependent Uptime), enhances process performance (eg. Yield) and optimizes Cost of Ownership (CoO). Service includes parts and labor (7x24 or 7x12) for Corrective Maintenance/Preventive Maintenance. Industry-first predictive analytics capability included. Upgrades included as needed to meet performance. Annual Cost of Ownership reduction included. [Available soon. Contact us for details]
Extends warranty coverage with similar warranty-like features. 5x8 labor + Non-consumables included. Also available upon request is an adaptive pricing option to provide flexibility with changes in tool utilization. [Available Now]
Parts on Demand
Inventory planning and management for defined list of parts positioned near the customer (typically parts needed to minimize tool downtime due to parts delays). [Available Now]
Certified parts and labor delivered at standard lead times as available - Only on-time ship to lead-time commitment for parts. Discounted pre-paid 'block of hours' labor rates available. Weekend coverage and expert access are available at extra fee. [Available Now]
Other Support Programs available now:
System upgrades are available to reduce cost of ownership, provide higher productivity through increased tool uptime and reduce downtime and process development cycle time.
Customized Training Programs/Technology Support
Located in Shanghai, China, Veeco's China Training Center (CTC) is committed to providing the industry's best-practice training on Veeco MOCVD hardware, software and process. Our state-of-the-art facility features fully equipped classrooms and a TurboDisc® K465i™ MOCVD System for hands-on training. The CTC is fully staffed by local, highly trained Veeco instructors and offers a full schedule of training classes.